General Questions
Do you have a physical store?
We believe in e-commerce and the discretion it provides, along with the convenience of payment and delivery times.
Do you offer personal/hand deliveries?
We're very strict about our discretion policy. We don't do personal deliveries.
About the Products
What materials are they made of?
They're healthy products, always made with the highest quality and with approved medical-grade materials.
How do I use the product?
Each product has its own specifications. You can check them on each product page, or check out our manual at this link.
Purchase | Shipping | Delivery
Is it a secure purchase?
We protect your purchase 100%, from the moment of payment through after you receive your product.
Is the package discreet? How does it arrive?
We're experts in discretion, from how your payment appears to how your order arrives. Our packaging is always 100% discreet with no visible branding.
Is there a minimum purchase amount?
No, you can build your order however you like. Some promo codes may have a minimum purchase requirement.
What's the shipping time?
Your order will be handed off to the courier within 24 business hours of your purchase. Delivery typically takes 1–4 business days from there, depending on your location.
How can I track my package?
You can always track your shipment using a tracking code.
What payment methods do you accept?
You can pay by card, bank transfer, Oxxo cash payment code, PayPal, or Kueski.
Do you issue invoices?
Of course — just email team@getmeibi.com with your billing details.
Will "meibi" show up on my bank statement?
No, the charge will appear under the name MEIBI LLC.
What should I do if my discount code doesn't work?
This rarely happens, but if it does, you can reach out to us through our contact page.
Do you have a return policy?
Yes, we do — check our warranty/returns policy page for more information.
Do the products come with a warranty?
All products come with a 6-month warranty.
What should I do if a product is defective?
All defective products are eligible for a free exchange and/or return, plus a coupon — always with personalized customer support.
If you have any other questions, please visit our contact page and reach out to us. We'll do our best to resolve your questions. :) #VibraBonito